Priority Annual Support is provided through email, phone, and remote desktop, answered in two business hours or less during business hours US Eastern Time, with some extended hours in the evenings and weekends.
Priority Support covers most software upgrades, and issues with ShowCase and Image Center. Priority Support is purchased on an annual basis, starting at the time of purchase. Cost depends on the number of licenses purchased, with site-wide plans available.
The cost of priority support is calculated like this:
cost = (# viewer licenses x $200) + (# image center licenses x $400)
Priority Support covers most software upgrades, and issues with ShowCase and Image Center. Priority Support is purchased on an annual basis, starting at the time of purchase. Priority Support with unlimited licenses covers all licenses of all Trillium products at your site.
Standard Support is provided through email, answered in four business hours or less during business hours US Eastern Time.
Standard Support covers most software upgrades, issues with ShowCase and Image Center software and is purchased on an annual basis, starting at the time of purchase. Cost depends on the number of licenses purchased, with site-wide plans available.
The cost of standard support is calculated like this:
cost = (# viewer licenses x $100) + (# image center licenses x $200)
Standard Annual Support is provided through email, answered in four business hours or less during business hours US Eastern Time.
Standard Support covers most software upgrades, and issues with ShowCase and Image Center. Standard Support is purchased on an annual basis, starting at the time of purchase. Standard Support with unlimited licenses covers all licenses of all Trillium products at your site.
Upgrading your Standard Support plan to Priority Support gives you email, phone, and remote desktop support, answered in two business hours or less during business hours US Eastern Time, with some extended hours in the evenings and weekends.
Priority Support covers most software upgrades, and issues with ShowCase and Image Center.
The cost of an upgrade is based on the remaining time left in your existing plan, so please contact us at sales@triltech.com for a quote.
